Terms & Conditions2018-09-11T15:48:49+00:00

Terms & Conditions

 

Delivery Information

Delivery for all orders will cost £6.99 for each individual hamper weighing no more than 15kg. This price is not included in the cost of the hamper. Deliveries are usually made between 7.00am and 5.00pm, these times cannot be guaranteed during busy periods.

Orders are normally dispatched the following business day.

Collection from store or local delivery can be selected at checkout.

We cannot be held responsible for parcels not delivered or collected due to any incorrect delivery information given, or if the recipient is out or away, or in the unlikely event your parcel is delayed through no fault of our own.

Safe place – If the recipient is not in, you may identify a safe place where your hamper can be left in the text box provided.

Alcohol – It is illegal to sell alcohol to anyone under the age of 18 and it is an offence in the UK for anybody under the age of 18 to purchase alcohol from us. By using this site, you must confirm that you understand this.
 

Value Added Tax

All prices include VAT.

VAT is calculated based on hamper contents – this means it applies at standard rate for luxury food items (e.g. alcoholic beverages, fudge, chocolates, chocolates, soft drinks and crispsetc.) packaging and delivery, but not for other items.

Readymade hampers are typically formed from a mixture of standard and VAT exempt products, therefore the VAT figure shown on your invoice will only be from the elements within the hampers liable to VAT.
 

Returns

Your order can be cancelled at any time up to 7 days before dispatch, where you will receive a full refund.

No products can be returned if they have been opened, resealed, damaged or used.

In the event of any missing items or breakages we must be notified within 48 hours of receipt of goods, either by email or telephone, where we will rectify the problem as soon as possible. After this this period we will not be able to take any action.
 

Product Availability

If a product is unavailable, they will be replaced with a product of similar type and value.